Shipping policy

Shipping & Fulfillment

Alpine Revival currently ships within the United States only.

Orders are typically processed and shipped within 2 to 4 business days. Once your order has shipped, standard carrier delivery timelines apply. Delivery dates are estimates and are not guaranteed.

Shipping rates, methods, and pickup options are shown at checkout.

Local pickup may be available at our Jackson Hole locations. Available pickup options will be shown at checkout when applicable.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order details and selected shipping method.

If Alpine Revival offers free shipping or promotional shipping during a specific campaign, the applicable terms will be shown at checkout.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order.

Alpine Revival is not responsible for packages delivered to an incorrect address entered at checkout. If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any re-shipping fees.

If a package is delivered to the address provided at checkout and the address was entered incorrectly, Alpine Revival may offer a courtesy discount on a future order, but replacement, store credit, or refund is not guaranteed.

Package Protection

Package Protection may be available at checkout through Navidium for added peace of mind.

If Package Protection is purchased and your order is lost, stolen, damaged, or missing in transit, you may submit a shipping claim for review. Approved claims may be resolved through replacement, store credit, or refund depending on the situation and product availability.

Package Protection is optional. If Package Protection is declined, Alpine Revival will still do our best to help investigate carrier issues and file a carrier claim when possible. However, replacement, store credit, or refund is not guaranteed for lost, stolen, damaged, or missing packages that were not protected at checkout.

Lost, Stolen, Damaged, or Missing Packages

If your package is lost, stolen, damaged, or missing, please contact us as soon as possible so we can review the issue.

Shipping claims may include:

Lost packages
Packages marked delivered but not received
Damaged items
Missing items from an order

For lost packages, we may ask that you allow time for tracking to update before a claim is reviewed. If tracking has not been updated for 5 business days, please contact us so we can review next steps.

For express shipments, claims may be reviewed sooner, typically after 1 to 2 business days without tracking movement or delivery resolution.

During holiday shipping periods or other high-volume carrier windows, we may allow up to 10 business days for tracking updates or carrier resolution before a claim is finalized.

Packages Marked Delivered But Not Received

If your package is marked delivered but you have not received it, please first check with household members, neighbors, building staff, your mailroom, front desk, and your local carrier office.

We may ask that you allow 2 to 3 business days after the delivery scan for the package to appear, as carriers may occasionally mark a package delivered before final delivery is completed.

For protected orders, we will review the claim once the required delivery checks have been completed and carrier details are available. For high-value theft claims, we may ask that the issue also be reported to the carrier or local post office.

Alpine Revival is not responsible for porch theft after confirmed delivery, but we will review protected orders according to our Package Protection policy. We may offer a courtesy discount on a future purchase, but replacement, store credit, or refund is not guaranteed if it was likely stolen.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
The email address used to place the order
A brief description of the damage
Photos of the outer packaging
Photos of the damaged item
Photos of the shipping label

Damaged item claims are reviewed based on the documentation provided, tracking details, delivery status, and whether Package Protection was purchased at checkout.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

Please include:

Your order number
The email address used to place the order
A brief description of what is missing
Photos of the package contents
Photos of the packing slip, if available
Photos of the shipping label

If a missing item claim is approved, Alpine Revival will generally replace the missing item when inventory is available.

Weather Damage After Delivery

Alpine Revival is not responsible for weather damage that occurs after a package has been delivered, including packages left in snow, rain, heat, or other outdoor conditions after confirmed delivery.

For protected orders, we will review the claim based on the delivery details, documentation provided, and the circumstances of the issue. For unprotected orders, replacement, store credit, or refund is not guaranteed.

Claim Resolution

Approved shipping claims are generally resolved in the following order:

Replacement, when the same item is in stock
Alternate color or comparable item, when the same item is not in stock.
Store credit, when the exact item is unavailable and the customer still wants to shop
Refund, when replacement or store credit is not practical

Because Alpine Revival products are made in small batches, exact replacements may not always be available.

Refund requests are reviewed case by case. Refunds may be appropriate when an item is out of stock, a protected package is confirmed lost and cannot be replaced, a damaged item cannot be replaced, or the carrier issue remains unresolved after the full claim review window.

Claims may be denied or escalated if tracking still shows normal movement, the claim is submitted too early, the customer entered the wrong shipping address, the package is marked delivered and required delivery checks have not been completed, Package Protection was declined, or there is repeated claim behavior.

How to Submit a Shipping Claim

To submit a shipping claim, please contact us with:

Your order number
The email address used to place the order
Your tracking number, if available
Confirmation of your shipping address
A brief description of the issue
Photos of the packaging and item if the order arrived damaged
Photos of the package contents and packing slip if an item is missing
Any carrier communication or claim number, if available

Each claim is reviewed based on tracking status, delivery details, documentation provided, product availability, and whether Package Protection was purchased at checkout.